Services
Crisis Communications
Black Dot provides crisis communications counsel to organisations in Singapore, helping them prepare for, respond to and recover from situations that threaten their reputation or operations.
What it covers
What we do
- Issues and risk assessments
- Crisis communications plans and protocols
- Holding statements and Q&A preparation
- Crisis simulations and scenario exercises
- Rapid-response counsel and media handling during an incident
- Post-crisis reputation recovery
How we work
Our approach
01
Prepare
We identify likely risks and put plans, roles and draft statements in place before they are needed.
02
Respond
When an issue breaks, we help you assess it quickly and communicate clearly.
03
De-escalate
We manage the media and stakeholders to contain the situation and correct the record.
04
Recover
We help rebuild trust and capture lessons for next time.
Who it’s for
Who we work with
Organisations facing a live issue, and those that want to be ready before one arrives, from regulatory and operational incidents to industrial relations, online misinformation and leadership controversies.
Selected work
Our work in practice
-
Crisis communications training for a Singapore government agency
A crisis communications workshop for senior management, ending in a mock press conference, that led to ongoing training across the agency.
-
Crisis Communications: Managing a brand retirement for a global shipping group
Strategic counsel and media management as a shipping group retired a brand long familiar to the Singapore public.
FAQ
Common questions
How quickly can Black Dot deploy crisis response support during an incident?
In the event of a crisis, we will work with the client to maintain a 24/7 rapid-response protocol, providing immediate de-escalation strategies, executive holding statements, and on-ground support where necessary.
Do we need a crisis plan if nothing has gone wrong?
Yes. The first hours of a crisis decide much of how it is remembered, and organisations with a plan, a team and approved holding statements respond faster, make fewer mistakes, and protect the goodwill and trust they have built with the community.
Can you help after the crisis has passed?
Yes. Reputation recovery, including follow-up communication, stakeholder engagement and a review of what happened, is part of the work.
Let’s talk.
Tell us what you’re facing, and we’ll tell you how we can help.
237 Alexandra Road, The Alexcier, #04-06/07, Singapore 159929